Field Application Engineer

Duties and Responsibilities:

Competencies:

• Highly motivated, achievement driven and customer service oriented
• Independent, motivated, and able to work under pressure in oil and gas environment.
• Strong time management, prioritization, and organization skill.
• Detail oriented, self-starter and coachable.
• High Level of troubleshooting attitude and adapt to multi-tasking environment.
• Strong research and analytical skills.

Technical:

• Able to understand Gas Chromatography technical drawing/troubleshooting charts.
• Experience with Gas Chromatography instrument and related installation/preventive maintenance/service procedure.
• Qualify technical requirements for sales opportunities.
• Provide technical & application support to customer on product line.
• Understand and help customer resolved application issue encounter during normal Product testing or new product testing.
• Method development and optimization for new Gas Chromatography.
• Carry out calibration and configuration on Gas Chromatography according to individual instrument ASTM method.
• Review and guides the development of product manual and application notes.
• Able to learn and assimilate new technology quickly.
• Provide quality repair and preventive maintenance service of company analytical equipment at customer site.
• Provide onsite or classroom training to customer.

Requirements and Qualifications:

• Degree/diploma in chemistry, analytical chemistry, chemical engineering, or similar
• 2 years of experience in a similar position or experience in the lab.
• Experience with Gas Chromatography and Elemental analysis.
• Experience with troubleshooting and problem solving.
• Verbal and written communication is clear, respectful, and timely.
• Enjoy travelling and visiting customers.
• Excellent communication (and with it, potential customer service) skills.
• A logical approach to problem-solving.
• The ability to organize and prioritize your workload effectively.
• The ability to set customer expectations and balance customer requirements.
• The ability to both work independent as well as within teams.